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In home audio/video technician service per hour. First hour includes a trip charge of $25.00.

Reliable, affordable peace of mind.

Includes:
• 1 In-Home Visit (up to 1 hour)
• 10 Phone Support Calls per year
(Up to 20 minutes per call, during business hours)

Video support is not included in this plan.

All remote support (phone and video) is provided during standard business hours: Monday–Friday, 9:00 AM – 5:00 PM (excluding holidays).

Memberships are valid for 12 months from the date of purchase.

Additional Services:
• In-Home Support: $75/hour
• Additional Phone Call: $40 (20 minutes)
• Video Session: $60 (25 minutes)

Best for light users who want someone dependable to call.

Balanced coverage for most households.

Includes:
• 3 In-Home Visits (up to 1 hour each)
• 12 Remote Support Sessions per year
(Up to 25 minutes per session, during business hours)
• Priority scheduling for in-home visits

Remote sessions may be used as either:
• Phone support
• Video conferencing support

Sessions are capped at 12 total per year.

All remote support (phone and video) is provided during standard business hours: Monday–Friday, 9:00 AM – 5:00 PM (excluding holidays).

Memberships are valid for 12 months from the date of purchase.

Additional Services:
• In-Home Support: $75/hour
• Additional Remote Session: $50 (25 minutes)

Our most popular plan for year-round support.

Comprehensive coverage for larger homes or multiple devices.

Includes:
• 6 In-Home Visits (up to 1 hour each)
• 16 Remote Support Sessions per year
(Up to 30 minutes per session, during business hours)
• Priority scheduling

Remote sessions may be used as either:
• Phone support
• Video conferencing support

Sessions are capped at 16 total per year.

All remote support (phone and video) is provided during standard business hours: Monday–Friday, 9:00 AM – 5:00 PM (excluding holidays).

Memberships are valid for 12 months from the date of purchase.

Additional Services:
• In-Home Support: $75/hour
• Additional Remote Session: $60 (30 minutes)

Designed for households that want consistent, hands-on support throughout the year.

Available exclusively to Connect Care Plus and Pro members.

Includes:
• Unlimited remote support during business hours
• Maximum of 1 session per day, up to 5 sessions per week
• Scheduled support (not emergency on-demand access)

Session length based on membership tier:
• Plus members: Up to 25 minutes per session
• Pro members: Up to 30 minutes per session

Remote sessions may be used as either phone or video support.

All remote support (phone and video) is provided during standard business hours: Monday–Friday, 9:00 AM – 5:00 PM (excluding holidays).

Memberships are valid for 12 months from the date of purchase.